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Ethan Cook

BYU Finance Student '28 | Client Experience Specialist at FMG

Professional headshot of Ethan Cook

About Me

I'm studying finance at Brigham Young University, with graduation expected in April 2028, and pursuing a career in wealth management.

I currenly work as a Client Experience Specialist at FMG, a financial advisor marketing platform, where I resolve client inquiries and provide solutions to escalated issues.

When I'm not working or studying, I love to golf, play pickleball, hit the gym, and spend time with friends and family.

The most important thing in my life is my relationship with Jesus Christ and constantly striving to be more like him.

Professional Experience

Jun 2023 – Present Provo, UT

Client Experience Specialist · FMG (Financial Advisor Marketing Platform)

Resolve an average of 140 cases each month while maintaining a 97% customer satisfaction rate. Perform within the top 5% of team metrics, including response time and customer satisfaction, and provide timely solutions to escalated customer inquiries.

Jan 2025 – Apr 2025 Provo, UT

On-Campus Intern · Hello Sugar

Performed TF-IDF keyword analysis on 50 competitor websites to identify top-performing SEO terms. Conducted focus groups to gather feedback on a landing page and guide A/B testing, improving client conversion by over 10% through findings from the focus groups.

Oct 2023 – Aug 2024 Spanish Fork, UT

Soccer Coach · Spanish Fork High School

Organized and led an average of six weekly events, including 40+ practice sessions and 15+ games. Coordinated game schedules with other schools’ coaches and administrators, helped develop game strategies, and reviewed performance footage to identify areas for improvement.

Nov 2020 – May 2021 Spanish Fork, UT

Substitute Teacher · American Leadership Academy

Provided clear instructions based on teachers’ lesson plans and daily classroom objectives. Maintained classroom expectations that encouraged self-discipline, responsibility, and respect, and adapted teaching methods for diverse learning needs across grade levels.

Education

Brigham Young University

Bachelor of Science in Finance · Expected April 2028

Academic & Finance Involvement

  • BYU GPA: 3.6 / 4.0
  • Member, Private Banking and Wealth Management Association; attend weekly meetings and professional training events
  • Participant, 2025 Sapphire Wealth Management Case Competition

Leadership & Service

Full-time Volunteer Representative · Santiago, Chile

The Church of Jesus Christ of Latter-day Saints · May 2021 – May 2023

  • Served local communities and shared messages of Jesus Christ.
  • Mentored and supported groups of 20–30 peer volunteers through personal and professional challenges.
  • Collaborated with area leaders to assess metrics, guide outreach efforts, and support volunteer well-being.
  • Organized and led weekly meetings to encourage collaboration and improvement among peer volunteers.

Awards, Skills & Interests

Awards & Strengths

  • Eagle Scout, Boy Scouts of America: led a project repainting basketball and four-square courts on an elementary school playground.
  • 2019 Show Choir Grand Champion: competed nationally in Orlando, Florida, receiving first place overall.
  • Spanish: conversational proficiency developed through two years of full-time service and cultural immersion in Chile.
  • Clifton Strengths: Relator, Learner, Consistency, Responsibility, Analytical.

Skills & Interests

Financial Analysis Client Service Spanish Problem Solving Leadership Pickleball BYU Football Golf 3D Printing Motorcycles Star Wars Lord of the Rings Reading Formula 1

Let’s Connect

I am always open to connecting with professionals in wealth management, finance, and related fields.

ethanmcook@gmail.com LinkedIn Instagram Resume